The Akixi 2000 service level of our call reporting software provides businesses with our most advanced call monitoring and tracking solution, allowing supervisors to successfully manage call centre operations with improved efficiency. Our most powerful and complete contact centre tool for the provision of advanced analytics.
Akixi 2000 – Report Styles
|* It is possible to use the Historical Call List report in Akixi Presence but it is automatically filtered by the user’s assigned extension device.|
Akixi 2000 – Report Features
|Akixi Product Levels||Lite||Presence||1000||2000|
|Cradle To Grave Reporting|
|Call Recording Plug-In|
|Abandoned Call Recovery|
|Real Time Reporting|
|Presence BLF View|
|Hunt Group Monitoring|
|Account Codes Reporting|
|* ACD Statistics|
|* Not Available Codes|
|*ACD Group Analytics|
|* ACD call statistics require ACD agent subscriptions.|
Working with accurate and in-depth call centre management reports on Akixi 2000 means gaining access to invaluable insights on business KPIs. Along with significantly improving the quality and consistency of the customer contact you provide, ACD (Automatic Call Distribution) call centre reporting can also have a direct impact on the wider performance of your team and your business.
Akixi’s call centre management reports, such as Calls By Half Hour, can give you the insight you need to help ensure you provide consistently outstanding customer service, even during peak hours. Determine when and where your business is likely to receive the highest call volumes, deploy your workforce accordingly and minimise the risk of missed incoming calls.
Use the Akixi 2000 wallboard to display key statistics in a clear and efficient visual format (calls in queue, calls answered, longest time waiting, missed calls, etc.). ACD call centre reporting provides managers and team members with invaluable quantitative data to work with, contributing to the continuous improvement of service quality.
Better Customer Service
Akixi 2000 provides powerful ACD call centre reporting and our most advanced call analytics service. Effectively monitor and measure your ACD agents’ statuses, do-not-disturb activity and general performance. Identify performance issues and areas for improvement, find out which employees are performing above or below required norms, improve staff training and enhance the efficiency of the entire team.
Our call reporting software records time on duty, average call times, multiple call queues and not-available states – the perfect call centre reporting solution to help drive improved customer service.
ACD agent subscriptions and the desktop wallboard are both available at this product level.
Enhance the service you provide and simplify call tracking and reporting with Akixi. Explore our full range of products and services on this site, or contact a member of the Akixi team for more information.